Company Culture, Mission & Values

Safelite Group, parent company of Safelite AutoGlass, has developed a distinct corporate culture which fosters mutual respect, trust and integrity and encourages all associates to handle each aspect of their responsibilities with our values in mind.

Our corporate culture has contributed to our success as a company and with the distinction as the industry’s leader. When you join us, you join a dedicated team that contributes to our reputation of excellence and quality customer service.

Mission

Our mission is to become the natural choice for vehicle glass repair and replacement services in the United States.

Values

Safelite is a values-based organization as diverse as the businesses, clients and customers we serve. Our core values guide the practices of every company facet. Whether your future Safelite career path leads you to our home office in Columbus, OH or to one of our many locations across the United States, know that our values are what unify our organization.

Our values:

• Value our people - By having one clear goal and by giving people the freedom to act and make decisions, we create an environment that is motivating and challenging and one that allows people to develop and perform at their best.
• Focus on our customers - We want to exceed expectations, delight our customers and build long lasting relationships internally and externally. We want to be famous for service excellence, quality, keeping our promises and delivering every time.
• Act with integrity - We are honest, responsible and trustworthy and we will do what we believe is right even if it comes at a cost to us. We do not cut corners just because it is easy or suits a personal interest and we will keep our promises and commitments.
• Work together - We see the whole of our company as more than the sum of its parts. We think nationally but be act locally and we achieve our results through collaboration. We believe passionately in sharing best practices across our organization.
• Show respect - We believe that the long-term viability of our business is dependent upon a stable and sustainable world in which people are treated fairly and with respect. We will treat all who are touched by our business as we would want to be treated ourselves and we will invest part of our profits, time and energy to support our communities around the country.