Auto Glass FAQs
Questions about auto glass service? Review these FAQs for additional
information. If you find that your question is not answered below, please
call one of our customer service representatives 24/7 at 877-800-ASAP
(2727).
Company Information
Do you service my area?
What are your store hours?
Where are you located?
Do you offer mobile service?
Do you offer a guarantee on your work?
Does the warranty carry over to other locations?
How long have you been in business?
Are your shops and/or technicians franchised?
Are your technicians certified?
Do you offer wiper blades?
Do you offer window tinting service?
Are you hiring?
Customer Satisfaction
Who should I contact if I have an issue?
Who should I contact for other inquiries?
Payment Information
What payment methods do you accept?
What does my quote include?
Privacy and Security
Is this site secure?
Will you sell my personal information?
Service Process
How do I know if the damage can be repaired?
What is the difference between OEM and OEE glass?
Will you replace the stickers on my windshield?
How long will my repair or replacement take?
How long will it be before I can safely drive my vehicle?
Does my vehicle need to be in a covered or heated area?
My rear view mirror is attached to my windshield. Will the technician attach it to the new windshield?
Can you guarantee that the chip or crack will be invisible after the repair has been completed?
Will you vacuum my vehicle after service?
How soon can the job be completed?
Will I have to wait with my vehicle?
Will the technician call me before he/she comes?
How does the repair process work?
Will any part of my vehicle be harmed during the repair or replacement process?
How do I cancel/reschedule an appointment?
Company Information
Do you service my area?
We offer service in all 50 states to nearly 95 percent of the U.S. population.
We offer both in-shop and mobile service in most areas. Visit the
Service Locator
to confirm service in your area.
What are your store hours?
While hours vary according to location, appointments are available in most
areas from 8:00 a.m. to 5:00 p.m. Monday through Friday and 8:00 a.m. to
12:00 p.m. on Saturdays.
Where are you located?
We offer service in all 50 states to nearly 95 percent of the U.S. population.
We offer both in-shop and mobile service in most areas. Visit the
Service Locator
to confirm service in your area.
Do you offer mobile service?
For your convenience, we offer mobile service in most areas. We will come to
your home, office or wherever your travels take you.
Do you offer a guarantee on your work?
Yes, we offer a national warranty
on our products and craftsmanship that is good for as long as you own or lease
your vehicle.
Does the warranty carry over to other locations?
Yes, the national warranty
applies at any location across the United States.
How long have you been in business?
Safelite AutoGlass began in Wichita, Kansas is 1947. For more information about
the Safelite Group family of companies, please visit the About Us
section of the site.
Are your shops and/or technicians franchised?
No, all locations are company-owned and all technicians are company-managed.
Are your technicians certified?
Yes, our technicians are SafeTech certified, meaning they have been
thoroughly trained on the proper procedures for removing and installing auto
glass.
For more information on the
Safelite's unique SafeTech™ certification program, please visit the
Glossary.
Do you offer wiper blades?
Yes, we offer quality Motor Trend™ windshield wipers, as well as Bosch Evolution flat blades,
for an additional cost at the time of service. However, installation is free at the time of auto glass
service with purchase of the wiper blades. Because most major driving decisions are based on having a clear,
unobstructed view, experts recommend replacing your windshield wipers every six months or 6,000 miles.
Continuing to drive with worn or damaged blades can damage your windshield, so it's important to make sure
you have adequate blades when you have your windshield repaired or replaced.
Because most major driving decisions are based on having a clear, unobstructed
view, experts recommend replacing your windshield wipers every six months or
6,000 miles.
Continuing to drive with worn or damaged blades can damage your windshield,
so it's important to make sure you have adequate blades when you have your
windshield repaired or replaced.
Do you offer window tinting service?
No, we do not offer window tinting service at this time.
Are you hiring?
We are always in search of qualified job candidates to join our team. To view
available positions and submit your resume, please visit the
Careers section of the site.
Customer Satisfaction
Who should I contact if I have an issue?
We guarantee our work for as long as you own or lease your vehicle. If you
have issues with your service, please contact our customer satisfaction
department at 800-835-2257.
Who should I contact if I have other inquiries?
We would love to hear from you! Please contact our customer satisfaction
department at 800-835-2257.
Payment Information
What payment methods do you accept?
We accept cash, checks and all major credit cards.
What does my quote include?
Your quote includes the cost of the glass and labor. Local and state taxes,
as well as any required moldings, may be
an additional charge. The technician will notify you of any additional
charges prior to completing the work.
Privacy and Security
Is this site secure?
Yes, our site makes use of industry standard secure socket layer (SSL)
technology to ensure your information remains private.
Will you sell my personal information?
We will never sell your personal information. Any information that we
collect from you will be used in accordance with our
privacy policy.
Service Process
How do I know if the damage can be repaired?
If your windshield damage is smaller than the size of a dollar bill, it may
qualify for repair. To get a windshield repair quote or to schedule, click
here.
What is the difference between OEM and OEE glass?
We manufacture and install OEM-equivalent, or
OEE, auto glass. This means that it is essentially the same piece of glass
that is installed at the time your vehicle is made, with the only difference
being the windshield manufacturer.
Our glass meets or exceeds all federal, industry and safety standards, and
we engage in some of the most rigorous product testing in the industry.
Will you replace the stickers on my windshield?
Our trained technicians will remove all affixed stickers and items from your
windshield for easy application to the new piece of glass. Check with your
state licensing agency for additional information on required inspections.
How long will my repair or replacement take?
In many cases, windshield repairs
can be performed in 30 minutes or less. Windshield replacements will often
take 60 minutes or less, however, we recommend that you do not drive the
vehicle for at least one hour after service is completed.
How long will it be before I can safely drive my vehicle?
Our technicians use the best materials, including the industry's first adhesive
with a one-hour drive-away time for windshield installations. The technician
will advise you if any additional time is required.
Does my vehicle need to be in a covered or heated area?
Inclement weather makes installations difficult without cover. If possible,
please have shelter available.
My rear view mirror is attached to my windshield. Will the technician
attach it to the new windshield?
Yes, our technicians will remove your rear view mirror and attach it to your
new windshield prior to completing your service.
Can you guarantee that the chip or crack will be invisible after the repair
has been completed?
No. A windshield chip or crack repair is used to prevent further damage to your
glass and to restore the structural integrity of the vehicle. While each incident
of damage is unique, with most successful repairs, a slight blemish or imperfection
where the impact occurred is normal. In most cases, you should expect the cosmetic
appearance of the repair to show some improvement as compared to the damage prior
to the repair.
Will you vacuum my vehicle after service?
Our technicians will vacuum any glass pieces found in your vehicle's doors
as a result of glass breakage.
How soon can the job be completed?
In many instances, we can get you scheduled for service to be completed the
very next day. To view the next available service appointment, please see
the Schedule Service pages or call
877-800-ASAP (2727).
Will I have to wait with my vehicle?
It is not necessary to wait with your vehicle; however, please have your car
keys available for the technician.
Will the technician call me before he/she comes?
Yes, in most cases the technician will call prior to arriving to complete your
service.
How does the repair process work?
Performing a windshield repair is a
highly technical process that involves cleaning
and treating the damage with specially designed resins and tools. In many cases,
the damage can be repaired by one of our trained technicians in less than 30 minutes.
Will any part of my vehicle be harmed during the repair or replacement
process?
No, your vehicle should not be damaged during the repair or replacement process.
If necessary, precautionary measures, such as protective drapes, will be taken
to ensure that no damage occurs during your auto glass service.
How do I cancel/reschedule an appointment?
If you need to cancel or reschedule your appointment, please contact a customer
service representative at 877-465-5225.
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